Managed Services

We offers the expertise of its people to Service Providers to run its day–to-day business operations with our cost-effective services that will impact business by adapting to the present and future business objective while reducing the churn, increase in revenues and ability to gain control of the services that customer demand.

At Trigital, our core motive is excellent customer service in what we do. Whether you green field or a brown field, our experienced Professional Services teams provide with world class services that are tailor made to specific needs of the customer.

Valuable professional services to help you deploy a billing solution that will grow your business.

Usually our projects involve in the implementation of either one or a combination of our products (BSS/OSS) including services.

  • System Installation & Configuration: tune to the optimal performance for the given size.

  • Data from your systems such as Master configuration, price plans, discounts, catalogues, long-term agreements between the customer and its subscribers, users and permission details, lists of addresses, population of reference tables and currency info.

  • Business processes: Before customizing a solution, our highly qualified business analysts team studies the way you conduct your business and its business processes.

  • Migration: As an integral part of any project, data from existing customer care and billing systems must be converted to the new OBS system. This process includes developing software, performing trial conversions, testing the conversion window, and developing a contingency plan in the event that the rollout is not successful.

  • Training and documentation: Towards the cutover stage of the project, we provide you with excellent ‘‘train the trainer’’ courses, so that key personnel obtain in-depth knowledge of our products and gain job efficiency.

  • Testing and parallel running: The testing and parallel run of you bill production process ensures that the new system functions optimally within your business (for example, ensuring that the new system generates the same invoices as your legacy system). Our dedicated quality assurance teams also review source code samples to make sure that they are written accurately and according to our standards.

  • To guarantee smooth transition and migration, comprehensive testing is key. To this end, we conduct a myriad of tests in several environments, including Acceptance testing: Enables you to verify that the products perform according to their specifications and your requirements. These tests also guarantee that the system is ready to go ‘‘live’’.

  • Roll out and cut over: Finally, when all work and tests have been completed to your full satisfaction, it’s time to roll out and cut over (switching from the old to the new system).